Shipping Policy

Effective Date: October 12, 2026

1. Introduction

Secrets Shop aims to provide a reliable and convenient delivery experience for customers purchasing skincare, personal-care, body-care, bath, and wellness products.

This Shipping Policy explains our order processing procedures, shipping charges, delivery estimates, tracking process, and how we handle delayed, damaged, or missing packages.

2. Order Processing Time

Orders are processed after successful order placement and payment confirmation.

Our standard proposed processing time is 1–3 business days.

Processing may take longer during public holidays, promotional periods, high-volume sales, or circumstances requiring additional order verification.

Orders are considered dispatched once they have been handed over to the shipping carrier.

You will receive an order confirmation after placing your order. Tracking details will be provided when available after dispatch.

3. Shipping Destinations

We ship to destinations supported and displayed during checkout.

Available destinations may depend on product availability, carrier services, delivery restrictions, and local regulations.

Please provide a complete and accurate delivery address when placing your order.

If we cannot deliver to your selected destination, we will contact you to discuss available options.

4. Shipping Charges

Shipping charges are displayed during checkout before you complete your purchase, unless otherwise stated.

The final shipping cost may depend on:

Delivery destination.
Package size and weight.
Selected shipping service.
Applicable carrier surcharges.
Promotional offers or free-shipping eligibility.

Any applicable taxes, duties, or additional delivery charges will be disclosed or handled as required by law.

5. Estimated Delivery Times

Delivery times depend on the destination, selected shipping method, carrier operations, and other circumstances.

Our proposed delivery estimates are:

Order processing: 1–3 business days.
Domestic standard delivery: Approximately 3–7 business days after dispatch.
International delivery, where available: Approximately 7–21 business days after dispatch.

These estimates are for planning purposes and are not guaranteed delivery dates unless explicitly stated otherwise.

Delivery may take longer because of customs inspections, severe weather, carrier delays, public holidays, or other disruptions.

Please review any delivery estimate displayed at checkout before placing your order.

6. Order Tracking

Where tracking is available, we will send tracking information to the email address provided at checkout.

Use the tracking link to review available shipment updates.

Tracking information may take some time to appear after dispatch, and updates may be delayed while a package moves between carrier facilities.

If tracking details have not been received within a reasonable period after dispatch, contact our customer support team.

7. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate delivery details.

If you notice an error after placing an order, contact us immediately. We will attempt to update the address if the order has not yet been dispatched, but changes cannot be guaranteed.

If a package is returned because of an incorrect address or unsuccessful delivery, we will contact you to discuss redelivery or another appropriate solution.

Additional delivery charges may apply where permitted by law and where the issue resulted from incorrect information supplied by the customer.

8. Delayed Deliveries

Delivery estimates may be affected by circumstances outside our reasonable control, including carrier backlogs, weather events, customs inspections, transportation disruptions, and public holidays.

If your order has not arrived within the estimated delivery window, contact us with your order number and tracking information.

We will review the available information and, where appropriate, investigate the delay with the carrier.

Any cancellation, refund, or other remedy required by applicable law remains available.

9. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check your mailbox, reception area, household delivery points, and other safe locations.

You may also contact the shipping carrier using the tracking information.

If the package remains missing, contact us so we can review the delivery details and investigate the issue.

We will assess the circumstances and provide an appropriate resolution in accordance with applicable law.

10. Damaged Packages

If your order arrives visibly damaged, retain the packaging and take photographs of the damaged package and affected items where possible.

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

11. Split Shipments and Product Availability

Some orders may be shipped in separate packages because products are fulfilled from different locations or become available at different times.

Where applicable, tracking information may be provided separately for each shipment.

If a product becomes unavailable after an order is placed, we will contact you to discuss available options, which may include waiting for restock, selecting an alternative, or receiving a refund for the unavailable item.

12. International Shipping and Customs

International shipping is available only to supported destinations.

Depending on the destination and shipping arrangement, customs duties, import taxes, and clearance fees may apply.

Responsibility for these charges will be determined by the applicable shipping terms and legal requirements. Customers should review local import rules before ordering.

Customs inspections and other import procedures may delay delivery. We cannot guarantee that every product can be imported into every country.

If an order cannot legally be delivered, we will contact you where reasonably possible to discuss an appropriate resolution.

13. Shipping Restrictions

Some products may be subject to restrictions because of their ingredients, packaging, carrier requirements, or destination regulations.

If a product cannot be shipped to your location, we may need to cancel the affected order or offer an alternative.

We will provide an appropriate refund or other remedy whenever required by law.

14. Contact Information

For shipping questions, tracking enquiries, or missing-package reports:

Business Name: Secrets Shop

Email: info@secretsshop.online

Business Address: 54 Corymbia St Carseldine QLD 4035 Australia

Please include your order number and tracking reference, if available, so we can investigate your enquiry.