Privacy Policy

Effective Date: October 12, 2026

1. Introduction

Welcome to Secrets Shop. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our products, creating an account, or placing an order.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you regarding your personal information.

This policy applies to information collected through our website, customer support communications, order processing activities, and other interactions with Secrets Shop.

By using our website, you acknowledge the practices described in this policy, subject to any consent requirements imposed by applicable law.

2. Information We Collect

We collect information that is necessary to operate our online store, fulfil orders, provide customer support, and improve the shopping experience.

A. Personal Information

Depending on how you interact with our website, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Order history and transaction references
Products purchased, returned, or requested
Customer support messages and correspondence
Account details, if you create an account

We collect only the information reasonably needed for the relevant purpose, subject to applicable legal requirements.

B. Payment Information

When you make a purchase, payment-related information may be processed by the payment service provider selected at checkout.

Depending on the payment method, this may include transaction references, payment status, billing details, and limited payment-method information.

We do not intentionally store complete payment card numbers or card security codes on our own systems. Payment information is handled according to the relevant payment provider’s procedures and applicable security requirements.

C. Technical Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Website pages visited
Date and time of visits
Referring website or source
General website interaction and diagnostic information

This information helps us maintain website security, troubleshoot technical issues, and understand how visitors use our store.

D. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember shopping preferences, maintain shopping-cart functionality, support account sessions, measure website performance, and understand visitor interactions.

Some cookies may be provided by third-party services used on our website.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies. You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect website features, including shopping-cart functionality or account access.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Processing and Fulfilment

Process and confirm purchases
Arrange shipping and delivery
Provide order confirmations and tracking information
Manage cancellations, returns, exchanges, and refunds
Maintain transaction and business records

Customer Support

Respond to questions and complaints
Provide product and order information
Resolve delivery or payment issues
Communicate about replacements, returns, or refunds

Website Operations

Maintain and improve website functionality
Remember relevant shopping preferences
Diagnose technical problems
Monitor performance and help prevent misuse

Security and Fraud Prevention

Verify transactions where appropriate
Detect suspicious or unauthorised activity
Protect customer accounts and business systems
Investigate potential fraud or violations of our terms

Marketing and Promotions

Where permitted by law and, when required, with your consent, we may use your contact information to send promotional messages, product updates, special offers, and information about our collections.

You can opt out of promotional emails by using the unsubscribe link included in the message or contacting us.

Transactional communications, such as order confirmations and important service notices, may still be sent when necessary.

Legal and Regulatory Requirements

We may process information to comply with applicable laws, respond to lawful requests, maintain appropriate records, enforce our agreements, and protect our legal rights.

4. Legal Basis for Processing

Depending on the laws applicable to you and your location, we may process personal information when:

It is necessary to fulfil an order or take steps requested before entering into a transaction.
It is necessary to comply with a legal obligation.
You have provided consent where consent is required.
It is necessary for legitimate business purposes, provided those purposes are consistent with applicable law and your rights.
It is necessary to protect against fraud, security threats, or unlawful activity.

Where consent is the applicable legal basis, you may withdraw it subject to legal requirements. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Sharing of Personal Information

We do not sell personal information to third parties for their own independent marketing purposes.

We may share information with service providers when necessary to operate our business, including:

Payment processing providers
Shipping and delivery companies
Website hosting and infrastructure providers
Website maintenance and security services
Analytics and performance measurement services
Customer support and communication platforms
Professional advisers, auditors, and legal representatives

These parties may access information only as appropriate for their services, subject to applicable contractual, security, and legal requirements.

We may also disclose information when required by law, in response to valid legal processes, to protect rights and safety, or in connection with a business restructuring or transfer where legally permitted.

6. International Data Transfers

Some service providers may process or store information in countries other than the country where you live.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is appropriately protected.

The protections available may vary depending on the destination country and the services involved.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing returns and disputes, maintaining business records, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements and legitimate recordkeeping needs.

8. Data Security

We use reasonable technical, administrative, and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse, or disclosure.

These measures may include access restrictions, security monitoring, secure website connections, and the use of service providers with appropriate safeguards.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use strong passwords where accounts are available and avoid sharing account credentials with others.

If a data incident occurs, we will respond and provide notifications as required by applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Withdraw consent where processing relies on consent.
Object to or request restrictions on certain processing activities.
Opt out of promotional communications.
Request a copy of certain information in a portable format, where applicable.
Submit a complaint to the appropriate privacy or data protection authority.

To exercise a privacy right, contact us using the details in the Contact Information section below.

We may need to verify your identity before processing a request. Some information may need to be retained to fulfil legal obligations or resolve transactions and disputes.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children who are below the applicable age for providing consent to personal-data processing.

We do not knowingly collect children’s personal information in circumstances where such collection is prohibited.

If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action as required by law.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

These websites operate independently and may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the privacy notices of any external services you choose to use.

12. Marketing Communications

If you receive promotional communications from us, you may unsubscribe using the instructions included in the message or contact our support team.

We will process your request within the period required by applicable law.

Unsubscribing from marketing messages will not necessarily stop essential communications relating to orders, refunds, security, or changes to our policies.

13. Cookies and Analytics

We may use analytics tools to understand website traffic, measure page performance, identify usability issues, and improve our services.

These tools may collect technical identifiers, browsing activity, and information about how visitors interact with our website.

Where required, we will obtain consent before enabling non-essential analytics or advertising technologies. You can review available cookie controls through your browser or any cookie preference tool provided on our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website technology, service providers, or applicable laws.

The updated version will be published on this page with its effective date.

Where legally required, we will provide additional notice or seek consent before implementing material changes.

15. Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with personal information associated with an order, contact us:

Business Name: Secrets Shop

Email: info@secretsshop.online

Business Address: 54 Corymbia St Carseldine QLD 4035 Australia

Privacy Enquiries: Please use the email above and include “Privacy Request” in the subject line.

We will review and respond to enquiries within the time required by applicable law.