Terms and Conditions
Effective Date: October 12, 2026
1. Introduction
Welcome to Secrets Shop.
These Terms and Conditions govern your access to and use of our website and your purchases of products offered through our online store.
Throughout these terms, “we,” “us,” and “our” refer to Secrets Shop. “You” and “your” refer to visitors, customers, and anyone using our website.
By accessing our website or placing an order, you agree to these terms and the policies published on our website, including our Privacy Policy, Refund and Returns Policy, and Shipping Policy.
If you do not agree with these terms, please discontinue use of the website.
2. About Secrets Shop
Secrets Shop offers a selected collection of skincare, personal-care, body-care, bath, and wellness products designed to complement everyday self-care routines.
We aim to provide useful product information, a convenient shopping experience, and responsive customer support.
Product availability, specifications, packaging, and features may vary by item.
3. Eligibility and Lawful Use
By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to our systems or accounts.
- Introduce malicious software or interfere with website functionality.
- Submit false or misleading order information.
- Infringe the intellectual property or other rights of any person.
- Disrupt the security, availability, or integrity of the website.
We may take reasonable steps to prevent misuse and protect our customers and business.
4. Product Information and Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, prices, and specifications are accurate and current.
Minor variations may occur because of screen settings, lighting, packaging updates, or manufacturer changes.
Customers should review the product page carefully before purchasing, including the listed size, quantity, ingredients, features, directions, and warnings where applicable.
If a product is materially different from its description or fails to meet applicable legal requirements, your statutory rights remain unaffected.
5. Skincare and Personal-Care Information
Our products should be used according to their product descriptions, packaging, instructions, and warnings.
Individual skin types and sensitivities vary. We do not guarantee that a product will be suitable for every person or produce identical results for everyone.
Unless expressly stated and appropriately supported, product descriptions are not intended to replace professional medical advice, diagnosis, or treatment.
Discontinue use if you experience an adverse reaction and seek appropriate professional advice where necessary.
6. Prices, Taxes, and Availability
Prices and applicable charges will be displayed on our website or during checkout.
Prices, promotions, and availability may change without prior notice. Changes will not ordinarily affect an order that has already been accepted, except where correction or adjustment is permitted by law.
Applicable taxes, delivery fees, and other mandatory charges will be disclosed as required before purchase.
If a product is listed at an obviously incorrect price because of a genuine technical or administrative error, we may contact you before fulfilment to explain the issue and offer an appropriate resolution.
7. Orders and Acceptance
When you place an order, you submit a request to purchase the selected products.
We may send an acknowledgement confirming receipt of your order. Unless expressly stated, an acknowledgement does not necessarily constitute final acceptance of the order.
We may decline or cancel an order where legally permitted, including where:
- Payment cannot be completed.
- A product is unavailable.
- A delivery restriction applies.
- Fraud or unauthorised activity is reasonably suspected.
- A material pricing or listing error has occurred.
If we cancel an order after collecting payment, we will arrange the appropriate refund where required.
You are responsible for reviewing product selection, quantity, delivery address, and contact details before submitting your order.
8. Payment
Payments must be completed using a payment method offered at checkout.
Payment transactions may be handled by independent third-party payment service providers, whose applicable terms and privacy practices may also apply.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders may be delayed or cancelled if payment cannot be verified or completed. We will not knowingly charge you more than the amount properly due for your order.
9. Shipping and Delivery
Shipping destinations, charges, estimated delivery times, tracking, and delivery procedures are explained in our Shipping Policy.
Delivery estimates are not guaranteed unless explicitly stated otherwise.
You are responsible for providing accurate delivery details and should contact us promptly if you notice an error.
Delayed, missing, damaged, or incorrectly delivered orders will be handled in accordance with our published policies and applicable law.
10. Returns, Refunds, and Cancellations
Returns, exchanges, refunds, and cancellations are governed by our Refund and Returns Policy.
Certain unopened products may qualify for standard change-of-mind returns, subject to the applicable conditions.
Opened or used personal-care products may be excluded from standard change-of-mind returns for hygiene reasons where legally permitted.
These restrictions do not remove remedies for defective, damaged, incorrect, unsafe, or misdescribed products, or any other rights that applicable law provides.
11. Promotions and Discount Offers
We may offer promotional codes, discounts, product bundles, and other special offers.
Each promotion may be subject to specific eligibility conditions, validity dates, product restrictions, or usage limits. The applicable conditions will be displayed with the offer.
Unless otherwise stated, promotional offers cannot be combined with other discounts.
We may correct or discontinue a promotion where permitted by law, while respecting any obligations already incurred.
12. Accounts and Security
If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.
Please notify us promptly if you suspect unauthorised access to your account.
We may suspend or restrict an account when reasonably necessary to address fraud, security risks, unlawful activity, or violations of these terms, subject to applicable law.
13. Intellectual Property
Unless otherwise stated, website text, graphics, logos, product descriptions, design elements, and other materials are owned by or used with permission from the relevant rights holders.
You may use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, republish, or commercially exploit website content without prior written permission, except where permitted by applicable law.
14. Third-Party Services and Links
Our website may contain links to third-party websites or use external services for payment processing, shipping, analytics, or other functions.
Third-party services may operate under their own terms and privacy policies.
We do not control independent third-party websites and are not responsible for their content or practices, except to the extent required by applicable law.
15. Website Availability and Changes
We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.
Temporary interruptions may occur because of maintenance, software updates, technical problems, network failures, security incidents, or circumstances beyond our reasonable control.
We may update, modify, or discontinue website features where reasonably necessary, subject to our legal obligations.
16. Limitation of Liability
To the extent permitted by applicable law, Secrets Shop will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant transaction was entered into.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights, applicable remedies for defective or misdescribed products, or liability for fraud where exclusion is prohibited.
Any lawful limitation will apply only to the extent permitted by the relevant law.
17. Unauthorised Use and Indemnification
You agree to use our website lawfully and not to engage in conduct that unlawfully harms our business, customers, or systems.
To the extent permitted by law, you may be responsible for losses directly resulting from your unlawful misuse of the website.
Nothing in this section requires you to indemnify us for our own unlawful conduct or waives any rights that cannot legally be waived.
18. Privacy
Our collection and use of personal information are explained in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.
19. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our products, services, website functionality, business operations, or legal requirements.
The latest version will be published on this page with its effective date.
Where required by law, we will provide notice or seek consent before implementing changes.
20. Governing Law and Disputes
These terms are subject to the laws applicable to the business operating Secrets Shop and the transaction, without excluding mandatory consumer-protection rights that apply in your jurisdiction.
Disputes will be handled by courts or other dispute-resolution bodies with appropriate jurisdiction, subject to applicable law.
21. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
A failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.
22. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Refund and Returns Policy, and Shipping Policy, govern your use of our website and purchases from Secrets Shop.
Where a specific product page or separate agreement contains additional applicable terms, those terms apply to the relevant transaction to the extent consistent with applicable law.
23. Contact Information
For questions about these Terms and Conditions, our products, or an existing order, contact:
Business Name: Secrets Shop
Email: info@secretsshop.online
Business Address: 54 Corymbia St Carseldine QLD 4035 Australia
Please include your order number when contacting us about an existing purchase.